Here is a Refund & Return Policy tailored for the Dost multi-service app, incorporating the specific 7-Day timeframe you requested.
This policy distinguishes between "Returnable Goods" (like electronics or dry groceries) and "Non-Returnable Services" (like hot food or taxi rides), which is standard for super-apps.
Refund & Return Policy
Last Updated: January 05, 2026
At Dost, operated by VOH Technologies (SMC-Private) Limited, we strive to ensure every experience is seamless. However, we understand that sometimes things go wrong. This policy outlines when and how you can request a refund or return within our 7-day window.
1. The 7-Day Return Window
You have 7 calendar days from the date of delivery or service completion to report an issue and request a refund or return.
Start Date: The count begins the moment the order status is marked as "Delivered" or "Completed" in the Dost App.
Late Claims: Requests submitted after 7 days will not be entertained, except in special cases involving legal or safety disputes.
2. Eligibility by Category
Since Dost offers multiple services, the refund rules differ by category:
A. E-Commerce & Retail (Shops, Electronics, Fashion)
Standard 7-Day Return: Items purchased from Dost Shops (excluding perishables) can be returned within 7 days if:
The item is defective, damaged, or malfunctions.
The wrong item was delivered.
The item is incomplete (missing parts).
Condition: The item must be unused, in its original packaging, with all tags and seals intact.
B. Grocery & Pharmacy
Non-Perishable Items: (e.g., shampoo, canned food, sealed medicine) are eligible for the 7-day return if they are expired or incorrect.
Perishable Items: (e.g., fresh vegetables, milk, frozen meat) are not eligible for a 7-day return. You must report issues with fresh items within 2 hours of delivery.
Medicines: Opened medicines or temperature-sensitive drugs (like insulin) cannot be returned due to health regulations.
C. Food Delivery (Restaurants)
No Returns: Cooked food cannot be returned.
Refunds: If food arrives spilled, spoiled, or is the wrong order, you must report it immediately upon receipt. We may issue a full or partial refund to your Dost Wallet if the claim is verified.
D. Rides & Services (Taxi, Handyman, Parcel)
Service Disputes: You cannot "return" a ride or service. However, if you were overcharged or the service was not performed (e.g., driver didn't show up but trip started), you can raise a dispute within 7 days.
Refunds: Refunds for rides are processed if a technical error caused an incorrect fare calculation.
3. Non-Returnable Items
The following items are excluded from the 7-Day Return Policy:
Perishable goods (Flowers, Food, Fruits).
Personal hygiene products (Combs, Undergarments, Shaving items) that have been unsealed.
Digital goods (Top-ups, Gift Cards).
Items damaged due to User misuse.
4. How to Request a Refund
To initiate a claim within the 7-day window:
Open App: Go to Orders or History in the Dost App.
Select Order: Tap on the specific order or trip.
Get Help: Select "Report a Problem" or "Request Refund."
Evidence: You must attach clear photos of the damaged/wrong item or the receipt.
Submit: Our support team will review your claim within 24-48 hours.
5. Refund Method & Timeline
Once a return or claim is approved, the refund will be processed as follows:
Refund Method
Processing Time
Dost Wallet
Immediate (Recommended for instant use)
Bank Account / Card
5-10 Business Days (Depending on your bank)
Mobile Wallet (JazzCash/EasyPaisa)
24-48 Hours
Shipping Costs: If the return is due to our fault (damaged/wrong item), we will refund the delivery fee. If you simply changed your mind (where applicable), the delivery fee is non-refundable.
6. Abuse of Policy
We monitor refund activity to prevent fraud. VOH Technologies reserves the right to ban any User who: